CVP terms and conditions of business

Our Terms and Conditions of Business

The Distance Selling Act (2000)

CVP supplies professional equipment and services to the television industry and is primarily a business-to-business supplier. Whilst we will accept and process orders from the general public, such orders are accepted on the basis that they are not subject to the Distance Selling Act (2000). As such the following terms and conditions of business apply to all sales.

1. General 

1.1 These general terms and conditions (“Terms and Conditions”) apply to all offers, quotations and sales of goods and/or services by Creative Video Productions Limited (“CVP”) to any purchaser or potential purchaser (“Buyer”). If CVP and Buyer have entered into a separate written contract relating to the sales of products, or the provision of services, including without limitation a reseller or distributor agreement these Terms and Conditions shall additionally apply to purchases under the separate agreement to the extent they are not inconsistent with the terms of the separate agreement.

1.2 Any agreement between CVP and Buyer shall be binding only if and to the extent that an individual order is expressly accepted by CVP in writing. CVP shall have full discretion in accepting or rejecting any order.

1.3 Except as set forth in Condition 1.1 above, these Terms and Conditions shall be exclusive of and prevail over all other terms and conditions, written or oral, implied by trade custom or course of dealing, wherever appearing or however introduced (including those in catalogues specifications or any Buyer general terms and conditions, request for quotation, order or confirmation) unless expressly otherwise agreed by CVP in writing. All other terms or conditions are expressly rejected by CVP. Buyer agrees to be bound by these Terms and Conditions whether or not expressly so stated in any order, confirmation or otherwise. Each deviation from or modification of these Terms and Conditions requires the express written agreement of CVP in each instance. Modification or waiver of any provision in one instance shall not constitute modification or waiver in any other instance.

1.4 Buyer may not without CVP’s prior written consent assign all or any of its rights under any contract incorporating these conditions.

1.5 Any reference in these Terms and Conditions to CVP shall be taken to include all business divisions of CVP as the case may be.

2. Quotations 

No quotation of CVP shall constitute an offer.

3. Specification 

3.1 Goods are supplied in accordance with the relevant manufacturer’s standard specifications but CVP reserves the right for manufacturers to make such improvements and modifications in such specifications without prior notice as it or its suppliers consider desirable in the circumstances, without obligation to modify or change any goods previously delivered or to supply new goods in accordance with earlier specifications, unless CVP agrees otherwise in writing at the date of reservation of the goods.

3.2 If CVP or its suppliers wish to make any improvements or modifications to any goods to be supplied to Buyer that would affect form, fit or function CVP shall not implement such improvement or modification without the prior agreement of Buyer.

3.3 If Buyer wishes to change the specification of any goods to be supplied by CVP then CVP shall not be obliged to agree to such change. If CVP does agree to any proposed change requested by Buyer then CVP shall be entitled to adjust the price, delivery and warranty accordingly.

3.4 All technical information and particulars of goods and performance given by CVP are given as accurately as possible but are not to be treated as binding or as forming part of any contract with Buyer unless specifically confirmed or agreed by CVP in writing.

4. Packing 

The specification for packaging the goods shall be entirely at the discretion of CVP who shall have the right to pack all goods in such manner, with such materials, and in such quantities as CVP thinks fit and shall not be obliged to comply with any packaging instructions or requests from Buyer. The cost of special packaging, if agreed or deemed necessary by CVP, shall be an additional charge.

5. Price 

Unless otherwise accepted by CVP in writing the price of the goods shall be the relevant price in CVP’s current price lists at the date of stock reservation. Prices are subject to alteration by CVP at any time without prior notice. CVP shall notify Buyer of any alteration in price, whereupon Buyer may cancel the contract (without liability to CVP) by giving notice in writing to CVP within 7 days. Buyer shall bear the cost of any applicable sales, value added, excise, or similar tax in relation to the goods unless Buyer provides CVP with a tax exemption certificate or licence acceptable to the taxing authorities before shipment.

6. Delivery 

All orders are subject to the cost of packing and carriage to Buyer’s nominated address in mainland United Kingdom by CVP’s standard method of transportation. Any requests from Buyer for delivery outside mainland United Kingdom or other than by CVP’s normal method of transportation are subject to CVP’s prior agreement and shall entitle CVP to adjust the price and delivery terms accordingly. Whilst CVP will use reasonable endeavours to keep to any agreed delivery date, it accepts no liability whatsoever for any loss or damage resulting from delay however caused nor shall late delivery or non-delivery be a basis for cancellation of any order by Buyer. CVP may make part deliveries. No partial delivery shall affect Buyer’s obligation to pay for any other part of the order. Goods shall be signed for on receipt. Any alleged discrepancy in delivery must be notified to CVP in writing within 24 hours of receipt of the goods. All complaints not so filed are liable to be waived.

7. Payment 

Unless otherwise agreed in writing, all payments by Buyer for the goods and/or services shall be made to CVP in accordance with the “Credit and Settlement Terms” issued from time to time by CVP to Buyer. Without prejudice to CVP’s other rights and remedies including the right in any event to sue for the price whether or not the property in the goods has been passed, interest at the rate specified in the “Credit and Settlement Terms” may be charged on the amount of any overdue account from the due date until the date of final settlement.

7.1 For approved account Buyers, full payment is due within one calendar month from the date of CVP’s invoice.

7.2 Value Added Tax is charged on UK and EU sales at the prevailing rate on the value of the invoice. VAT will not be charged to VAT registered non-UK EU companies who provide their VAT registration number at the point of sale.

7.3 CVP reserve the right to suspend deliveries if any prior invoice is outside the agreed terms, and will charge interest on overdue amounts from the due date until the date payment is received, both before and after any judgment, at a rate of 2% per month.

7.4 CVP reserve the right to make limited goods such as used goods or special orders available to other Buyers when the goods have originally been allocated to a finance application that has been on referral for more than 7 days. If a finance application goes on referral it is because the finance company requires more information from the Buyer and it is the Buyers responsibility to ensure that it is resolved quickly.

8. Risk 

The risk of loss or damage to the goods shall pass to Buyer upon delivery of the goods at Buyer’s authorised trading premises specified in the order by Buyer or to a carrier on Buyer’s behalf (whichever is sooner) whereupon Buyer shall be responsible for obtaining and paying for appropriate insurance.

9. Property in Goods 

9.1 CVP shall retain title to the goods until it has received payment in full of all sums due and/or owing in connection with the supply of all goods and services to Buyer at any time. For these purposes CVP has only received payment when irrevocably credited to its bank account.

9.2 If any goods owned by CVP are attached to, mixed with, or incorporated into other goods not owned by CVP, and are not identifiable or separable from the resulting composite or mixed goods, title to the resulting composite or mixed goods shall vest in CVP and shall be retained by CVP for as long as and on the same terms on which it would have retained title to the goods in question.

9.3 Buyer shall store goods owned by CVP in such a way that they are clearly identifiable as CVP’s property, shall maintain records of such goods identifying them as CVP’s property, of the persons to whom it sells or disposes of such goods and of the payment made by such person for such goods. It will allow CVP to inspect these records and the goods themselves on request. All goods supplied by CVP in Buyers possession shall be presumed to belong to CVP (unless Buyer can prove otherwise).

9.4 CVP shall be entitled to trace the proceeds of sale and any insurance proceeds received in respect of goods owned by CVP immediately prior to their sale. Such proceeds shall be held by Buyer on trust for CVP.

9.5 If buyer fails to make any payment to CVP when due, enters into bankruptcy, liquidation or receivership or a composition with its creditors, has a receiver, administrator, or manager appointed over all or part of its assets, or becomes insolvent, or ceases to trade or if CVP has reasonable cause to believe that any of these events is likely to occur, CVP shall have the right, without prejudice to any other remedies;

9.5.1 to enter without prior notice any premises where goods are owned by CVP may be, and to repossess and dispose of any goods owned by CVP so as to discharge any sums owed to CVP by Buyer

9.5.2 to require Buyer not to resell or part with possession of any goods owned by CVP until Buyer has paid in full all sums owed by it to CVP.

9.5.3 to withhold delivery of any undelivered goods and stop any goods in transit. Unless CVP expressly elects otherwise any contract between CVP and Buyer for the supply of goods shall remain in existence notwithstanding any exercise by CVP of its rights under this clause.

10 Claim 

Any Complaints against CVP (other than those referred to in clause 6) must be made within one month of the date upon which Buyer became aware or ought to have become aware of the circumstances giving rise to the complaint. All complaints not so filed are waived.

11 Warranty 

11.1 CVP warrants that goods sold hereunder shall be free of defects in materials and workmanship and will conform to any agreed specification(s) at the time of delivery and for such period thereafter, if any, as notified by CVP to Buyer in writing. If Buyer alleges that the goods were defective at the time of delivery to Buyer, Buyer shall forthwith notify CVP in writing of the alleged defects and shall, at CVP’s option, return the goods and packing at its own expense to CVP or, or where so directed, hold the goods and packing for inspection by CVP. If the goods are proved to have been defective at the time of delivery CVP undertakes to arrange for the repair or replacement of such defective goods free of charge.

11.2 The express warranty and undertaking above shall be the full extent of CVP’s liability in respect of the sale of goods or supply of services. Accordingly, CVP disclaims all other liability for loss or damage howsoever caused arising out of the purchase, possession, sale or use by buyer of any goods or services provided and all other terms, conditions, and warranties express or implied whether statutory, arising out of trade usage or otherwise are hereby excluded. In no event shall CVP be liable for any special, incidental or consequential damages including, but not limited to the infringement of any intellectual property rights, delays, or inaccurate information or advice.

12. Confidential Information 

12.1 Buyer shall not, without CVP’s written consent, disclose to any third party any secret or confidential information supplied by CVP to Buyer.

12.2 Buyer shall not copy or reproduce drawings, specifications, or other written material supplied by CVP in connection with the goods or any of the goods themselves or any part thereof.

13. Compliance with Law

Buyer expressly agrees that it will not export or permit export of any CVP goods, or use or permit the use of any CVP goods, other than in accordance with all applicable laws (including complying with and obtaining appropriate permits in accordance with all applicable export and custom laws).

14. Force Majeure 

CVP shall, without prejudice to any other provisions hereof, be entitled to cancel or rescind any contract and shall not be liable for any loss or damage if its ability to perform its obligations under the contract is in any way adversely affected for any reason whatsoever not within CVP’s control, or by commercial unfeasibility including the failure by CVP’s suppliers to fulfil their obligations, the denial or cancellation of necessary permits or licenses or substantial increases in the costs of performance.

15. Buyer’s Default 

Should Buyer make default in any payment or otherwise be in breach of its obligations to CVP under these Terms and Conditions or compound with or execute an assignment for the benefit of it’s creditors or commit any act of bankruptcy or being a company enter into voluntary or compulsory liquidation or suffer a receiver, administrator or manager to be appointed over all or part of its assets or take or suffer any similar action in consequence of debt, CVP may, without prejudice to any other rights, cancel any undelivered or uncompleted portion of the order and stop any goods in transit.

16. Cancellation of Orders 

16.1 No cancellation of any order by Buyer shall be accepted by CVP unless:

i) The cancellation is received by CVP in writing; and

ii) CVP accepts the cancellation in writing and is paid by buyer (a) the sales value to CVP of that part of the goods completed and work done in connection with the order; (b) the sales value of any items or materials bought by CVP which cannot reasonably be used elsewhere by CVP and (c) any other costs and liabilities which CVP incurs by reason of Buyer’s cancellation.

16.2 Any extra cost or liability incurred by CVP due to suspension of work or of deliveries or lack of or mistaken instructions from Buyer or to any interruptions or delays attributable to Buyer shall be added to the price of the goods and/or services and paid for by Buyer.

16.3 Goods supplied in accordance with Buyer’s order cannot be accepted for return without the advanced written consent of CVP. This must be obtained by contacting us by telephone or e-mail and is subject to the following conditions:

i) You have changed your mind and wish to cancel the order and return the goods in their original unopened and undamaged packaging within 14 days of the date of our invoice. In this case, a handling charge/re-stocking fee of 25% will be applicable. Shipping charges are not refundable. Both the 25% and our original shipping charges will be deducted from the total refund. The Buyer is responsible for returning the goods to CVP** and any refund will not be given until the goods have been checked by CVP on receipt.

ii) If you believe your goods to be faulty and you wish to return them complete, undamaged and with their original packaging for a full refund this must be done within 14 days of the date of our invoice. Buyer is responsible for returning the goods to CVP**. A refund will not be given until the goods are confirmed to be faulty by a CVP technician. Additionally, CVP will confirm that the goods are complete and in their original and undamaged packaging. In all cases, CVP will do their utmost to complete the checks within 1 working day of receipt of the goods at CVP premises.

iii) You believe your goods to be faulty and wish to return them for repair/replacement under the manufacturer’s warranty. Buyer is responsible for returning the goods to CVP**. Once the goods have been received, a CVP technician will confirm the fault and where the goods are confirmed to be faulty, a repaired or replacement product (in accordance with the manufacturers warranty conditions) will be sent to the customer by courier service. We reserve the right to charge for the shipping charges incurred during the return of the goods to the customer. If the goods are not found to be faulty, all return delivery charges will be the responsibility of the customer.

If such consent is given a re-stocking charge of 25% will be made. Returned goods must be unused, undamaged and complete with all original and undamaged packaging and then packed in an additional outer box or covering to ensure that the product and its original packaging are returned without damage. Returned goods must be of current design and must be sent carriage paid and at Buyers risk. Computer software and hardware / software bundles are not eligible for return unless they remain sealed in their original packaging. CVP are unable to authorise the return of special order and non-stock items.

**Please note that CVP accept no liability for loss or damage that may occur to goods being shipped to us and therefore we recommend that Buyers undertake additional insurance with their chosen carrier as a precautionary measure. We can arrange collection return of goods; however the cost of this service will be borne by the customer.

17. Waiver 

No failure or delay by of CVP in exercising any of its rights under these Terms and Conditions shall operate as a waiver thereof nor shall any single defective or partial exercise thereof preclude any other or further exercise of that or any other right.

18. Software

All Software products supplied by CVP (whether embedded in ROMs or other hardware or contained on disks or other media) including all related manuals and documentation (collectively “Software”) are proprietary to their respective manufacturers and are copyrighted with all rights reserved.

All Software received by Buyer is delivered subject to the terms of the related license agreement as provided by the relevant software manufacturer.

(a) CVP does not warrant that functions contained in the Software shall meet Buyer’s requirements. CVP makes no warranty for the performance or suitability of any supplied software.

(b) Software cannot be returned for refund or replacement.

(c) Buyer acknowledges that it shall have no rights in the Software or any trade mark, trade name, or service mark used in association with the Software

(d) In all cases, whether or not expressly contained in the related license, Buyer agrees not to (i) disassemble, decompile, reverse engineer, merge or combine with other software, copy, translate, adapt, vary or modify any Software (in whole or in part), (ii) communicate or disclose any Software (in whole or in part) to any third party, or (iii) distribute any Software (in whole or in part) in any form except as expressly permitted by applicable law.

(e) Save as provided in this Clause 18. no warranty of any type is deemed implied and is expressly excluded, and in no case shall CVP be deemed responsible for indirect damages or other damages suffered by Buyer as a result of the acts or omissions of CVP.

19. Proper Law

These Terms and Conditions shall be subject to and construed under English Law and the parties hereby submit to the exclusive jurisdiction of the English courts for that purpose. If any provision is declared void or unenforceable by a court of competent jurisdiction with respect to particular circumstances, such provision shall remain in full force and effect in all other circumstances. If any provision is declared entirely void or unenforceable by a court of competent jurisdiction all other provisions of these Terms and Conditions shall remain in full force and effect.

20. CVP additional terms and conditions for price match.

Prior to the point of sale CVP will eneavour to match the price on most products subject (but not limited) to the following criteria:

• The competitor must be UK based and an officially appointed dealer for the manufacturer of the goods in question
• The competitor must have the goods in stock and available for purchase
• The competitor's price can be verified in writing
• The goods and level of after sales support on offer must be identical (model number must be identical with identical warranty)
• We do not price-match eBay or Amazon sellers.

21. CVP additional terms and conditions for sale of spare parts

All spare parts purchased from Creative Video Productions will carry a 90 day warranty.

Return of unwanted spare parts without completion of our RMA (Returned Materials Authorisation) form and issuance of an offficial RMA number is not accepted. Please therefore contact the CVP service department on + 44 20 8380 7401 to be sent an RMA form and RMA number before you return any goods to us.

CVP accepts no responsibility for shipping costs associated with the return of spare parts.

Individual parts with a value in excess of £350+VAT each that have been ordered in error may be returned for credit within 10 days of purchase provided they are returned unused and in their original and unopened packaging.

Any non-faulty part below £350+VAT is not eligible for return.

An administration charge of 20% of the invoice price will be applied to all returns of goods correctly supplied.

For further details please call us on 01527 854222.